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The life-saving 24-hour hotline for children and young people

Ethics – Morality – Empathy – Active support

A life-saving initiative: the 24-hour emergency hotline for young people, children and their parents

Immediate crisis intervention

The Comehome Association’s 24-hour emergency hotline offers immediate crisis intervention for young people, children and parents. Specially trained counselors are available around the clock to provide quick and competent support in acute and critical situations. This immediate responsiveness can be crucial in preventing escalation and taking the first step towards overcoming the crisis.

Anonymity and confidentiality

Another key feature of the emergency help hotline is the preservation of anonymity and confidentiality. People seeking advice can be sure that their calls and information will be treated in strict confidence. This trusting framework is essential for those affected to be able to open up and talk openly about their problems. Secure, anonymous communication ensures a protected environment in which those seeking help feel safe.

Arrangement of further assistance

In addition to acute crisis intervention, the referral of support services plays a central role. The counselors can establish contact with suitable specialists, therapy services or social institutions that can offer long-term support. This coordinated referral ensures that those seeking help receive comprehensive and sustainable support.

Cross-platform accessibility

The cross-platform accessibility of the hotline ensures that support is available via various channels such as telephone, chat and email. This flexibility allows those affected to choose the most convenient and secure communication channel for them. For young people in particular, the ability to seek help via familiar digital channels is a significant advantage.

Continuous training of consultants

The Comehome Association invests in the ongoing training of its counselors in order to guarantee the quality of support on an ongoing basis. Regular training and supervision ensure that the counselors are always up to date with the latest developments in crisis intervention and counseling. This guarantees a high level of expertise and professional, empathetic support for those seeking help.

Necessities for nationwide accessibility of the hotline

Comprehensive availability of the 24-hour emergency hotline for young people, children and parents depends on several essential factors. A robust technical infrastructure is central to the operation of the hotline.Modern communication systems are required to ensure seamless and uninterrupted accessibility. This includes reliable telephone and internet connections as well as a secure data storage system that ensures the protection of sensitive information. Another important aspect is the availability of experienced and trained staff.

The team must be able to respond sensitively and competently around the clock. This requires not only sound training in crisis intervention and psychological support, but also regular further training to keep up to date with the latest scientific findings and methods. Ongoing supervision and support for staff is also essential in order to cope with the high emotional strain of the work. Multi-platform integration plays an important role in the accessibility of the emergency hotline.

In addition to the traditional telephone hotline, alternative communication channels such as chat, email and social media should also be offered. This makes it possible to address different target groups via their preferred contact channels and thus maximize the reach and accessibility of the help services. Sufficient financial resources are required to ensure the continuous availability of the hotline. These resources are not only used to cover ongoing operating costs, but also to further develop and improve the services offered.

Financing models can range from government funding and donations to partnerships with companies and foundations. Awareness-raising and public relations work are equally important. An effective communication strategy is necessary to raise awareness of the hotline and ensure that all potential users are aware of the help available. Campaigns in schools, online platforms and through media partnerships can help with this.

Documented and published

We have compiled documentation and official information on this topic to show why your donation is so valuable and important.

Some impressions for you on why your donation is so valuable

TV documentaries that impressively show you the background

Info updates that interest you

The situation often develops impressively dynamically during the fundraising campaign.
Here we give you an overview of this development and show you why your donation is very important should the situation change.

Facts summarized that are known to be certain so far

  • Technical infrastructure: A reliable and robust technical infrastructure is essential to ensure that the hotline is available around the clock. This includes secure telephone lines, powerful servers and stable internet connections.
  • Experienced and trained staff: Building a competent team of experienced counselors, psychologists and social workers is crucial.
    These professionals must be continuously trained to provide effective crisis intervention and counseling.
  • Multi-platform integration: The integration of different communication platforms, including social networks, chat services and specialized apps, is necessary to ensure accessibility for all stakeholders.
  • Financial resources: Sufficient financial resources are needed to maintain the technical infrastructure, train staff and cover ongoing operating costs. Every donation helps us to maintain and expand this life-saving initiative.
  • Awareness-raising and public relations work: It is important to continuously inform the public about the existence and services of the hotline. This is done through targeted campaigns, information events and the use of media channels to ensure that as many affected people as possible know where they can find help.

Why is your donation so important?

A network of hope and healing: With your donation, we are helping to create a network of specialized care facilities. These centers provide a safe haven for traumatized children, adolescents and their parents where they can receive much-needed psychological and emotional support. Our facilities are designed to provide up to 6 months of intensive care and therapy to help them come to terms with their terrible experiences and give them a perspective for the future.

Comprehensive care and support: In our facilities, experienced therapists, psychologists and social workers work hand in hand to develop tailor-made programs for each affected family.

The support includes:

  • Psychological support: Intensive therapy sessions aimed at dealing with trauma and restoring emotional stability.
  • Medical care: Access to medical treatment and rehabilitation for physical injuries and health problems.
  • Educational programs: Support for children and young people to catch up on their education and be reintegrated into everyday school life.
  • Parent support: Special programs for parents to help them cope with their own trauma while empowering their children.

How will your important donation be used?

The horrific experiences that these families were exposed to have left deep wounds that are difficult to heal without professional help. Many of the children and parents affected suffer from post-traumatic stress disorder, anxiety and depression. Without the necessary support, there is a risk that these traumas will have a negative impact on their entire lives. Your donation will help us to fund and expand these much-needed care facilities. Every contribution enables us to reach more families and give them the chance of healing and a hopeful future. Together we can change lives: Your support is a sign of solidarity and hope for these children and their families.

Every euro counts and brings us one step closer to providing these vital services. Donate now and help us create a network of hope and healing.

Our donation form

Our modern donation system is not only secure, but is also designed to make it as easy as possible for you to support us. You are welcome to support us in different currencies, but also with Bitcoin and Bitcoin Lightning, whichever suits you best.

Our transparency

We attach great importance to transparency and openness. That’s why we always want to keep you up to date with our fundraising activities. In this section, you can find out about the latest developments and how you can continue to support us.

Info updates that interest you

We regularly document here how this project is developing in order to keep you informed as an important donor and supporter.

Greetings from people and organizations

We communicate with organizations and institutions, here we publish some greetings from these institutions.

The messages from the project

Here you can get an impression of the people who benefit from this important fundraising campaign and where you have made a very positive difference with your important donation.

the Angels club, the Hall of Fame of our sponsors

Here you can see the “Hall of fame” of our Angel`s Club.
Organizations and companies that have distinguished themselves in their support.

Organization

This fundraising campaign is supported and carried out by the ComeHome Association.
Our Pertner organizations are also listed here.

Project support

Project support is provided by one of our fantastic, dedicated volunteers or full-time staff.
Voluntary work
Tatyana Müller
Contact us
Message

Control

Only audited and internationally recognized network partners receive donations. The donations are used for specific projects.

A protected transfer

A certified partner

A secure donation

The donation target

Setting up a 24-hour hotline staffed by professionally qualified contacts is very cost-intensive. The technical equipment must be stable and the lines must always be free.
The hardware is very expensive and complicated.

35,000 euros

Campaign duration

The duration of this appeal for donations is phase 1 and requires prompt funding.
ATTENTION!
This fundraising campaign expires in:

 

Security

We place the highest value on security. Every data transfer is optimally secured and protected

Communication

This project is part of our partner program and is also communicated by our ambassadors

The donation background

Each of our appeals for donations has an important reason. Our background provides you with information that we have compiled in detail. Here you will also find the corresponding official sources.

Social networks

Would you also like to support us on the most important social channels? We would be happy to do so.
Here you can find our profiles, which you are welcome to share and support. Thank you very much for doing so.
Instagram
LinkedIn
YouTube

The QR code

The donation QR code should make it easier for you to pass on our appeal for donations to friends, acquaintances and family, thank you for your great support.

QR Code

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